FAQ

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1. Try and isolate the problem.
2. If the leak is above the stop tap; restrict the flow of water by closing the stop tap.
3. If the leak is below the stop tap turn the supply off.
4. For further information please contact us.

Q. What if I need to get inside a standpipe?

All new standpipes come with a key. If you have lost this please contact us to purchase a replacement.

Older standpipes with snake eye screws will require a snake eyed tool.

Q. Are you able to include an RPZ valve?

We are sorry but due to the size and constraints of an RPZ valve it is not possible to fit one of these on any of our standpipe range.

Q. Do I need any further connections or accessories?

Most of our range of standpipes are 'complete' (internally plumbed) units that only require connection to a mains water supply. However, to secure the standpipe you will need to buy padlocks seperately.

Q. How do I know whether I need 15mm (1/2") or 22mm (3/4") internals?

Depending on your flow requirements:

• The 15mm (1/2") outlet will connect directly to a standard garden hose.
• The 22mm (3/4") outlet is better suited to installations that require higher volume of flow.

Q. Do you offer any bespoke solutions?

Yes, we can offer bespoke solutions, please contact Edwards Engineering directly on 01584 861223.

Lead time and prices will vary.

Q. Can I get a water meter with any unit?

No. We no longer offer water meter installation within the body of the standpipe. You will need to purchase a seperate water meter that can be integrated into your water line.

Q. Is it possible to paint a stainless steel unit?

With our stainless steel range (ED2012, ED2034, PL12, PL34, NON12, TC22) we would strongly advise not to paint them. The paint will not bond with the surface of the stainless steel standpipe and will flake off.

Q. Is it possible to paint a galvanised unit?

We would also recommend against painting any galvanised unit (ICE34) as this can impact on the longevity and durabilty of the product. Edwards Engineering cannot be held accountable for any modifications made to the unit by the client.

We do not offer a painted option on our galvanised products.

Q. Can I install the iceberg unit flush to the ground?

Q. Can you insulate a tap cover?

The tap cover is only for security purposes and does not come with any insulation.

Q. Do you sell a non-concussive in 22mm (3/4") plumbing?

Due to the nature of a non-concussive tab they are not available in 22mm (3/4").

Q. We require taps without the hose union (no thread). Is this possible?

Currently all of our range (with the obvious exception of ICE34 and NON12) use threaded taps as standard. If you have a requirement whereby you need to prevent users attaching hosepipes we can offer different types of taps although these may cost more than the conventional models. Please contact us for details.